TWO MEN AND A TRUCK® is a leader in local and regional moving and a successful and growing franchise system because of our focus on customer satisfaction.
In order to meet or exceed our customers’ expectations we need to execute operationally. Our operational excellence is supported by the best people, equipment and some of the most advanced technology available.
We have all heard the horror stories about those other moving companies: broken or stolen valuables, skyrocketing prices, late or poor service on moving day. That’s why TWO MEN AND A TRUCK® introduced our consumers’ bill of rights and assumed a leadership role in the moving industry in Canada.
With a 96% customer referral rate, it is clear that customer satisfaction drives our company from the time we answer an inquiry to move day to after the move is complete. From every strategic initiative and investment undertaken at home office to how we measure our success, the discussion is always about whether we delivered the world’s best moving service each and every day. It’s not just about talk; we have put our talk into action by building a system backstopped by training and support.
There is a difference when a customer chooses TWO MEN AND A TRUCK®
Ron - Port Burwell
Had an excellent experience with my move. Your company went above and beyond. Would recommend your company without any hesitation. The movers were very professional and hard working. The Best! Thank you!
Kathy - Thedford
I have moved many times over the past 28 years. This was by far the best moving experience. Have already referred your company to others and will continue to do so.
Natasa - Etobicoke
This is the 2nd time we used Two Men and a Truck, The services were EXCELLENT! The mover’s are the BEST and courteous! THANK YOU VERY MUCH !! THE BEST SERVICE IN THE CITY OF TORONTO !!!!
At TWO MEN AND A TRUCK® we firmly believe our economically sustainable competitive advantage is our high standard of customer satisfaction. When we bring a new franchisee into the system, they become a part of our mission to deliver on this customer satisfaction promise.